HAPIKLAN Ethical Charter for Parents-to-be and Parents

Valid from: 15/06/2030 (the "Effective Date")

Welcome to HAPIKLAN, your source of inspiration, tips, and trusted recommendations for all things related to pre and postnatal care and help. Here, you will find everything you need to be ready and equipped on and after your special day. Our curated list of the most reliable and professional Perinatal and Parental Experts in Belgium will take you from saying "I have no idea what to expect" to feeling prepared, capable, strong and equipped for a lifetime of happiness as a parent. We take pride in recommending the professional partners of HAPIKLAN, who have showcased their exceptional talent and reliability, deserving our quality seal.

Your happy family life start here.

1. Ethical Charter for Parents: Prompt Response: As a parent using HAPIKLAN, it is important to reply in a timely manner to Perinatal and Parental Professionals. They make an effort to respond promptly, so please extend the same courtesy to them.

2. Thorough Review:
   Take the time to read and review the profiles of the Perinatal and Parental Professionals you wish to contact. Only reach out to professionals who align with your needs and preferences. Remember that their time is limited, so be selective in your outreach.

3. Politeness and Respect: When providing comments and ratings, maintain a polite and courteous demeanor. Any comments that violate our Terms of Use will be removed from the platform. Treat professionals with respect and contribute to a positive and supportive community.

4. Compliance with Terms of Use:
   Familiarize yourself with and abide by our Terms of Use. By using the HAPIKLAN platform, you agree to adhere to these guidelines and policies to ensure a harmonious experience for all users.

5. Cancellation Policy:
   Carefully review the cancellation policy of the Perinatal and Parental Professional with whom you have scheduled an appointment. By booking an appointment, you acknowledge and accept their specified cancellation terms. In the event that you need to cancel a last-minute appointment, please notify the Perinatal and Parental Professional promptly to inform them of the change.

6. Ratings: Ratings and comments play a crucial role in promoting the expertise of Perinatal and Parental Professionals and assisting parents in making informed decisions about the services they are seeking. After a consultation or service, please take the time to provide a rating and comment based on your experience. Your feedback will benefit both professionals and other parents in their decision-making process.

7. Confidentiality:
   Respect the confidentiality of the information shared during consultations with Perinatal and Parental Professionals. Safeguard the privacy of both professionals and other families by refraining from sharing any sensitive or personal details without their explicit consent.

8. Communication:
   Maintain open and respectful communication with Perinatal and Parental Professionals. If you have any questions, concerns, or requests, feel
   free to communicate with the professionals in a polite and timely manner. Clear and effective communication will contribute to a positive and productive relationship between parents and professionals.

9. Payment and Fees:
   Honor the agreed-upon payment terms and fees with the Perinatal and Parental Professionals. Make payments promptly and in accordance with the agreed-upon arrangements. If there are any concerns or disputes regarding payments, address them in a respectful and timely manner to reach a fair resolution.

10. Professional Boundaries:
    Respect the professional boundaries of Perinatal and Parental Professionals. Understand that they have specific expertise and roles, and refrain from requesting or expecting services outside of their scope of practice. Maintain a professional relationship and adhere to the agreed-upon terms and expectations.

11. Mutual Respect:
    Treat Perinatal and Parental Professionals with respect, kindness, and courtesy. Recognize their dedication and commitment to supporting parents and families. Foster a positive and collaborative environment based on mutual respect, understanding, and appreciation for their expertise.

12. Feedback and Improvement:
    Provide constructive feedback to Perinatal and Parental Professionals when necessary. If you have suggestions for improvement or areas where you believe they can enhance their services, share your feedback in a respectful and helpful manner. Remember that feedback should be aimed at promoting growth and improvement rather than criticism.

By adhering to this charter, parents contribute to the overall success and effectiveness of the partnership between them and Perinatal and Parental Professionals. Together, they create a supportive and nurturing environment for the well-being and development of both parents and their children.