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Privacy Policy

(Valid from: January 1, 2024)

1. General

This website privacy policy (the “Privacy Policy”) sets out the data handling practices when you (“User”, “you” or “your”) use our HAPIKLAN website www.hapiklan.com (the "website"), in relation to the services offered by HAPIKLAN through this website. The Website is owned and maintained by HAPIKLAN (“HAPIKLAN”, “us”, “us” or “our”). For any requests regarding your personal data or any questions relating to these practices, please contact us at hello@hapiklan.com. In this Privacy Policy, the term "personal data" means any information, used alone or in combination with other information, that allows you to be identified either directly, such as your name and email address, or indirectly, such as the information collected from your mobile device. Please read this Privacy Policy carefully to understand how we use your personal data after it has been collected. Please read this privacy policy before submitting your personal data to us.

You do not need to submit your personal data when browsing our website. If you do not want us to process your personal data, please do not submit it to this website. Please note, however, that without your personal data you may not be able to use some of the services offered by the website. In order to use our website, you will be required to submit certain personal data as detailed below.

This Privacy Policy may be updated from time to time in response to changing legal, technical or business developments. The date of the most recent revisions will appear at the top of this page. When we update our privacy policy, we will take appropriate steps to notify you, taking into account the significance of the changes made. We will obtain your consent for each material change to this Privacy Policy if required by applicable data protection law.

2. When do we collect personal data?

On our HAPIKLAN website we collect your personal data through online forms and each time you send us your contact details by email. On our HAPIKLAN website we collect personal data when you create a user profile and each time you use our website.

3. What personal data do we collect from you?

When you use our HAPIKLAN website, we may collect the following categories of personal data:

-identification data (including your contact details)

-Information about your computer or mobile device (for example, IP address or MAC address), which we may collect automatically from your computer or mobile device;

-the information you submit to us when you contact us.

When you use our HAPIKLAN website, we may collect the following categories of personal data, depending on the user's capacity:

-Identification data (including your contact details): first and last name, email address, telephone number, city of residence,

-Geolocation data;

-Financial characteristics (credit card details for parents) and bank account number (optional for professionals);

-Personal characteristics (date of birth, gender, photo, language);

-The number and age of children;

-Information relating to your skills (diplomas, experience, approval as a Professional approved by the Charter as defined in our General Conditions);

-Information about your mobile device (make, model, operating system, MAC address, WiFi connections, network);

-Data relating to your use of the website (your favorite Professionals, your reservation history, evaluations, including HAPIKLAN evaluations, etc.;)

-Information relating to your Facebook account, your Instagram account, your personal website, and any other social media platforms and personal websites that you choose to add to your profile page.

-Log files relating to your use of the website and our services (for example, whether or not you wish to receive our newsletter)

-We do not store your password.

At the time of collecting your personal data, we will inform you whether you are required to provide certain personal data to use our services and/or the website. Please note that if you do not wish to provide us with this mandatory personal data (by contractual or legal obligation), you will not be able to use the website or our services. Other non-obligatory personal data may be provided voluntarily by you and is optional. If you do not wish to share this optional personal data, it will not affect your ability to use our services or the website.

4. What do we do with your personal data?


Our HAPIKLAN website is mainly intended to provide a service that connects parents and perinatal and parenting professionals. When you provide us with your personal data, we use it as set out below:

-The management, operation and improvement of a commercial application which connects parents and perinatal and parenting professionals;

-Management of our website;

Sending you or others using the Website promotional or informational messages on the Website;

-contact you at your request to keep you informed of our activities;

statistical analysis;

-Promote our services through a frame on a third party's website (widget) or through messages to interested parties in which we indicate that you are already using our services. We may also use your Personal Data in emails inviting Users to book a perinatal or parenting professional through our website. You can let us know at any time that you no longer want your Personal Data to be used for these purposes by sending an email to hello@hapiklan.com.

-Promotion of our services and certain user data on our website. In order to promote better services, some data is limited to photo, first name, first letter of last name, postal code and top comments.

-Maintain security and privacy on the website and use of our service;

-Know your preferences to allow us to better understand how you use our website or services.

-Know your preferences to allow us to better understand how you use our website or services. In order for you to enjoy gifts from our trusted business partners, we may share certain personal data with these partners. However, we are not responsible for the subsequent use made by these partners of your personal data. To learn more about their use of your personal data, please review the privacy policies of those business partners.

We will not retain your personal data for longer than is necessary for the proposed purpose of processing your personal data as set out in this policy. When we do not have a legitimate business need to process your personal data, we delete or anonymize it, or if this is not possible (for example, your personal data has been stored in backup archives), we store them safely and isolate them from further processing until it is possible to remove them.


Your Personal Data is processed for the purpose of fulfilling HAPIKLAN's contractual obligations related to the services offered, as well as for the legitimate interests pursued by HAPIKLAN in order to guarantee the legitimate expectations of other Users in terms of security and trust. In this case, we ensure that we maintain a proportionate balance between your fundamental rights and the legitimate interest of HAPIKLAN and its community of users.

Furthermore, we may also process certain Personal Data with your prior consent.

5. To whom do we transmit your personal data?

We may transmit your personal data to other users to enable them to contact you via the website.

We may transfer your Personal Data to our business partners as part of promotional campaigns in accordance with what is indicated above. However, we do not share your personal data with other third parties outside of our company without your prior consent.

We will only disclose personal data to government agencies and law enforcement authorities (i) if required to do so by law or (ii) to respond to legal requests or (iii) to protect your vital interests or those of any other person. We may also share personal data with external service providers who we use to help us provide data processing services or who process personal data for the purposes described in this policy, or which are notified to you when collecting your personal data. This concerns communications with third party vendors as well as other service providers that we use in connection with the services they provide to us, including support in areas such as website development, payment, hosting or invoice processing.

Some of the service providers we use may be based in countries outside the European Economic Area (“EEA”). In such circumstances, we will comply with all applicable laws and take steps to ensure that your personal data benefits from the same level of protection as within the EEA, i.e. are stored and used in accordance with our instructions and this policy and for the purposes we indicated to you at the time of collecting your personal data.

In addition, we may transfer your personal data to (i) our auditors, advisors, legal representatives and similar agents in connection with the provision of consulting services for legitimate business purposes and pursuant to a contractual prohibition from using the personal data for other purposes or (ii) a potential buyer (and its agents and advisers), in connection with a proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer that he must use your personal data only for the purposes described in this policy.

6.International transfers of personal data

As the Internet is a global environment, the use of the Internet to collect and process personal data necessarily involves the transmission of data across international borders.

Therefore, by browsing the Website or using the Website and providing us with personal data, you acknowledge that we process your personal data on this basis.

This means that your personal data may be transferred to and processed in countries other than where you reside. These countries may have data protection laws that are different from those in your own country (and, in some cases, may not be as protective). Specifically, our servers are hosted by Bubble's core clustered applications, which are hosted on AWS West Region (Oregon, USA), which has a state-of-the-art security infrastructure. According to their statement: They encrypt all traffic to bubble.io via https. All user passwords are stored salted and encrypted in their database; other user data is encrypted at rest (on AWS RDS). Their servers use updated and patched versions of Linux and are constantly updated. SSL connection and Cloudflare integration are standard for all custom domains.

7. Cookies and tracking technologies

We use cookies and similar tracking technologies on our website to improve your browsing experience and understand user preferences.

8. Links to other websites and social media platforms

The Website contains hyperlinks to websites, apps and other social media platforms owned and operated by third parties. These websites or apps have their own privacy policies, and we strongly advise you to review them. They will govern the use of Personal Data that you submit while visiting these websites, apps and social media platforms. We accept no responsibility for the privacy practices of these third-party websites, apps and social media platforms, and your use of these websites, apps and social media platforms is at your own risk.

We do not accept any responsibility for the privacy practices of these third-party websites, applications and other social media platforms, and your use of these websites, applications and other social media platforms is at your own risk.


We maintain appropriate security measures to protect the Personal Data you provide to us through our website against unauthorized disclosure, use, alteration or destruction of the Personal Data. Please note, however, that perfect security does not exist on the Internet. Therefore, although we strive to protect your personal data, whenever personal data is transferred over the Internet, it can potentially be accessed and used by unauthorized parties.

10. Your data protection rights


Under applicable data protection laws, you have the following rights:

-You can access the personal data that HAPIKLAN holds about you and, in accordance with applicable data protection legislation, object to the processing of your personal data for reasons relating to your particular situation and ask us to restrict the processing your personal data;

-In addition, in certain circumstances you have the right to request portability, correction or deletion of your personal data. Please note that the right to portability is strictly limited to personal data justified by contractual necessity arising from the relationship between HAPIKLAN and the User and to personal data processed by HAPIKLAN with your consent. It is important that the personal data we hold about you is accurate and up to date. It is also your responsibility to ensure that your personal data is as accurate, complete and up-to-date as possible. Please inform us if your personal data changes during your relationship with HAPIKLAN;

-If we have collected and processed your personal data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we carried out before such withdrawal and will not affect the processing of your personal data based on legitimate grounds other than consent;

-You have the right to refuse HAPIKLAN communications that we send to you at any time. You can exercise this right by clicking on the “unsubscribe” or “waiver” link in the advertising emails we send you;

-If you have a complaint or concern about how we process your personal data, we will endeavor to respond. If you believe that we have not adequately addressed your complaint or concern, you have the right to lodge a complaint with a data protection authority regarding our collection and use of your personal data . For further information, please contact your local data protection authority.


In order to create a certain level of trust and maintain a minimum of security between Users, as well as to detect possible fraud or illegal behavior (for example: inappropriate conduct, harassment, theft, etc.), HAPIKLAN reserves the right to retain certain relevant Personal Data (such as first name, last name, telephone number, email, and ratings and comments) despite your request to delete your Personal Data in the following cases: when you have obtained an average rating, or when there are pending disputes or complaints related to your interactions with other Users.


You can access and delete your personal data on the website at any time. To do this, you must follow the following steps: You must (1) log in to your HAPIKLAN private account, (2) access your account settings via your dashboard, (3) go to the ""My profile" section "" and delete your Personal Data.


Please send your request to exercise your data protection rights as explained above to hello@hapiklan.com attaching a copy of your identity card (only on the back). Please note that requests are free of charge and we will respond in accordance with applicable data protection legislation within one month of receipt of the request. However, in the case of a complex request, this period may be extended by 3 months (we will inform you of this extension of time by email after receipt of your request).

11. Privacy Policy Updates

We may update this policy from time to time to reflect changes in our data practices or legal requirements. When we make updates, we will change the effective date at the top of this policy and notify you appropriately as required by applicable law.

12. Contact us

If you have any questions, comments or requests regarding this Policy or our privacy practices, please contact us at hello@hapiklan.com.

We will endeavor to respond to your requests and concerns in a timely and appropriate manner.


We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws. By using our website, you acknowledge that you have read and understood this privacy policy and you agree to the collection, use and disclosure of your personal data as described herein.

Please check this Privacy Policy regularly for any updates or changes. "